PRIVACY POLICY
Learn how we handle your data responsibly and respect your privacy across our services.
How we protect your data
AdventEnergy is committed to protecting your personal information and respecting your privacy. We understand that trust is essential when it comes to managing your electricity services, and we take that responsibility seriously.
This Privacy Policy outlines how your information is handled from the moment you interact with us—whether you’re browsing our website, creating an account, or managing your electricity plan.
Information you provide to us
When you sign up for AdventEnergy services or contact us, you may provide personal details such as:
- Full name and contact information
- Service and supply address
- Account credentials and preferences
- Billing and payment-related details
- Customer support inquiries and communications
Providing this information allows us to deliver uninterrupted service and personalized support.
Why we collect your information
Your information is collected and used to:
- Set up and manage your electricity account
- Process payments and generate billing statements
- Communicate service updates, outages, or changes
- Comply with regulatory and legal requirements
- Improve our products, services, and digital experience
We only collect information that is necessary for these purposes.
Accessing and updating your details
You have the right to access, review, and update your personal information at any time. If any details are incorrect or outdated, you may request corrections through your account or by contacting our support team.
We aim to respond to all privacy-related requests promptly and transparently.
How to contact us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, you can reach us through our customer support channels. We’re here to help and ensure your data is handled responsibly.